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Design Strategy Interaction Design User Research Design Stories

The Notebook She Never Took Home Again

A true story from an enterprise UX project that changed how I define design success. Business metrics like dashboards, KPIs and efficiency gains demonstrate value, but the most meaningful impact of good design is rarely found in a report. Sometimes, it's measured in something far more meaningful: the time we give back to people's lives.

By Roopa V Rao · Jul 14, 2026 2

Compliance by Design Healthcare UX Design Stories

Undo Is Not Just Undo in Healthcare

An "Undo" button may seem like a small interaction pattern, but in healthcare it can influence patient safety, staff accountability, compliance readiness, and organisational trust. A Simple UX Pattern Can Become a Patient Safety and Compliance Risk.

By Roopa V Rao · Jul 3, 2026 2

Design System Design Stories

Is Your Design System Machine-Readable?

Until recently, design systems were crafted for humans, but today, they need to be understood by machines too

By Roopa V Rao · Jul 1, 2026 1

Career & Success Design Strategy Design Stories

The Gatekeeper Problem in Product Design

When access to stakeholders is controlled, even with good intent, the design starts to shift. It moves from being insight-driven to instruction-driven.

By Roopa V Rao · Jul 1, 2026 1

Foundations Interaction Design Beginners Guide

Too Many Choices Spoil the Click - Hick’s Law

When faced with too many options, decision-making slows down, which in turn delays action to be taken.

By Roopa V Rao · Jul 8, 2026 1

Healthcare UX Design Stories

Designer Messed Up! But Did They?

When users abandon carts, get stuck in confusing flows, or leave forms half-filled, designers are often the first ones to get blamed.

By Roopa V Rao · Jul 8, 2026 1

Foundations Beginners Guide

UX vs Product Design - A Beginner’s Guide

In simple terms, UX design is about designing the user’s experience, while Product design is about designing the entire product strategy and experience. UX can be seen as a specialised skill, whereas product design is a broader role that requires understanding both users and business.

By Roopa V Rao · Jul 8, 2026 1

Foundations Beginners Guide

User-Centered Design - A Beginners Guide

UCD is an iterative process where designers continuously involve users through research, testing, and feedback. The goal is to create products that are intuitive, effective, and easy to use, ensuring a high level of usability while meeting both user needs and business objectives.

By Roopa V Rao · Jul 17, 2026 1

Healthcare UX Design Stories

Healthcare UX from Touchpoints to Systems

In real life, care does not work in isolation. When someone is unwell, many factors influence their experience, starting with the patient and extending to their family members, caregivers, doctors and nurses, pharmacies, hospitals, policies, digital systems, social support, financial situation and even where they live.

By Roopa V Rao · Jul 20, 2026 1

Foundations Interaction Design Beginners Guide

Affordances and Signifiers

Affordance defines what actions are possible. Signifier communicates how and where to act.

By Roopa V Rao · Jul 8, 2026 1